Helpdesk Technician II
Core
Deliver advanced Tier 1 IT support for local and remote employees, including troubleshooting, hardware lifecycle management, and equipment setup.
Role type
Senior IC Help Desk Technician
Builds
IT support services for utility, government, and institutional customers
Domain
IT Infrastructure / End-User Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS troubleshooting, hardware lifecycle management, ticketing system administration, networking basics, user account provisioning, AV equipment support
Preferred skills
CompTIA A+ or Network+ certification, Microsoft Office 365, identity and access management tools, endpoint management platforms
Technologies
Windows, macOS, Active Directory, Azure AD, Okta, Intune, Jamf, SharePoint
Responsibilities
Resolve intermediate troubleshooting issues for local and remote employees, maintain accurate documentation of issues and resolutions, support hardware inventory tracking and lifecycle management, assist with equipment setup and shipping for onboarding/offboarding, support minor IT systems administration, assist senior IT staff with software rollouts and technical fixes
Seniority
Mid-level, hands-on IC
