Senior Client Success Manager
Core
Own post-sale client services relationships for a portfolio of financial institution and fintech clients, driving product adoption, operational optimization, and strategic growth.
Role type
Senior Client Success Manager (Individual Contributor)
Builds
Client success plans, operational resilience support, and client education/training materials
Domain
Financial services / Payments technology
Deliverable
client delivery
Required skills
Client relationship management, strategic growth planning, operational optimization, crisis management, cross-functional coordination, regulatory compliance knowledge, data-driven storytelling, project management
Preferred skills
Experience in payment cards/software industries, certifications in client success or project management, fluency in Swiss German, English, and Italian
Technologies
Visa self-service tools, automated capabilities, webinars
Responsibilities
Oversee implementation of new Visa products to maximize adoption; ensure client operational goals and success metrics are understood; build trusted advocate status with key stakeholders; drive initiatives to improve product adoption and self-service tool usage; stay current with market trends to generate sales leads; orchestrate consultation to resolve complex client issues; align with sales teams on client objectives; develop client education materials; lead periodic operational reviews; act as escalation point for major incidents; optimize client performance; maintain 360-degree client view; deliver operational resilience support during crises
Seniority
Senior, hands-on IC