Customer Success Manager
Core
Develops strategic engagement plans, facilitates workshops, acts as a subject matter expert, and designs comprehensive solutions to enhance merchant satisfaction and drive growth.
Role type
Senior Customer Success Manager (Merchant Services)
Builds
Strategic client engagement plans, communication strategies, and tailored growth solutions for merchants.
Domain
Payments / Fintech
Deliverable
client delivery
Required skills
Strategic planning, workshop facilitation, subject matter expertise, complex issue resolution, data analysis, stakeholder management, solution design
Preferred skills
Payments industry experience, data visualization tools (Looker, Tableau), matrixed team navigation
Technologies
Microsoft Office Suite, Looker, Tableau
Responsibilities
Develop strategic engagement plans anticipating client needs; Create and implement communication strategies; Act as a subject matter expert guiding clients on advanced product applications; Lead discussions on market trends impacting client strategies; Design and implement comprehensive solutions for complex client challenges; Analyze feedback trends to identify areas for improvement; Proactively seek and propose tailored growth opportunities based on merchant needs.
Seniority
Senior, hands-on IC
