Sr Specialist, Enterprise Servicing
Core
Managing merchant relationships, resolving issues, and optimizing account performance to drive portfolio growth and retention.
Role type
Senior Enterprise Servicing Specialist
Builds
Merchant partnerships and account strategies
Domain
Fintech / Payments
Deliverable
client delivery
Required skills
strategic engagement planning, client relationship management, complex issue troubleshooting, market trend analysis, solution design, data analysis
Preferred skills
coaching peers, workshop facilitation, cross-functional collaboration, loyalty program development
Technologies
PayPal, Venmo, Xoom platforms
Responsibilities
Develop strategic engagement plans anticipating client needs; Create and implement communication strategies; Act as a subject matter expert guiding clients on advanced product applications; Lead discussions on market trends impacting client strategies; Design and implement comprehensive solutions for complex client challenges; Analyze feedback trends to identify areas for improvement
Seniority
Senior, hands-on IC