Client Success Manager
Core
Build and maintain strong relationships with existing Travel clients across EMEA to maximize partnership value and drive commercial growth.
Role type
Senior Client Success Manager (Account Management)
Builds
Strategic Travel accounts and Flywire payment solutions
Domain
Travel industry, Fintech, Global Payments
Deliverable
client delivery
Required skills
Client relationship management, Account growth strategy, Upsell and expansion identification, Cross-functional collaboration, Strategic advisory, Portfolio management
Preferred skills
Payments/fintech/travel industry experience, Salesforce, GSuite, Jira, Slack, Looker, Smartsheet
Responsibilities
Manage a portfolio of mid-market and strategic Travel accounts, Develop account plans focused on retention and commercial growth, Identify upsell and expansion opportunities, Partner with clients to understand business goals and payment needs, Provide reporting, analytics, and strategic recommendations, Work cross-functionally with Sales, Product, Support, and Implementation teams, Gather and communicate client feedback to inform internal teams, Lead and manage multiple client initiatives simultaneously
Seniority
Senior, hands-on IC with commercial exposure
