Sr. Client Success Manager I, Data & Marketing
Core
Primary consultative partner for financial institution clients using Alkami's Data & Marketing solution to drive marketing performance and business outcomes.
Role type
Senior Client Success Manager (SaaS/Fintech)
Builds
Client retention, adoption, and expansion of Data & Marketing platform capabilities
Domain
Fintech / Digital Banking / Data & Marketing
Deliverable
client delivery
Required skills
B2B consultative partnership, data-driven marketing strategy, executive stakeholder management, portfolio management, CRM proficiency, digital marketing tactics
Preferred skills
Fintech experience, data-driven marketing platforms, programmatic advertising, predictive analytics
Technologies
Gainsight, Salesforce, Jira, Confluence, Slack
Responsibilities
Lead strategy discussions with senior stakeholders, analyze client usage to produce ROI insights, deliver Executive Business Reviews, maintain multi-threaded relationships, coordinate internal cross-functional engagement, execute renewal playbooks, document best practices
Seniority
Senior, hands-on IC