Business Systems Support Analyst (Onsite)
Core
Providing technical support for employees across desktops, laptops, mobile devices, software applications, and network services.
Role type
Business Systems Support Analyst (Help Desk/End-User Support)
Builds
IT support services for end-users and internal systems
Domain
Information Technology / Enterprise IT Support
Deliverable
client delivery
Required skills
troubleshooting, user account management, Microsoft 365 support, network troubleshooting, printer configuration, Windows OS installation, ERP system support, VOIP PBX administration, smartphone OS setup
Preferred skills
virtualized multi-site corporate network support, Microsoft Power Platform, SharePoint, Microsoft Dynamics 365
Technologies
Microsoft Windows, Microsoft 365, Active Directory, Azure Cloud, Microsoft Server, Microsoft Power Platform, SharePoint, Microsoft Dynamics 365, VOIP PBX, ERP systems
Responsibilities
Resolve helpdesk tickets, provide telephone/remote technical support, perform on-site troubleshooting and training, assist with network issues, configure and support desktop/notebook printers and software, create user accounts and workspace setups, support ERP systems, perform administrative tasks on VOIP PBX
Seniority
Individual Contributor, mid-level