Customer Care Specialist
Core
Coordinate international orders from start to finish, solve problems, and ensure customers receive responsive, reliable service for medical technology products.
Role type
Customer Care Specialist (Order Fulfillment & Support)
Builds
End-to-end order fulfillment, equipment dispatch, and customer service for medical technology
Domain
Medical Technology / Healthcare
Deliverable
client delivery
Required skills
Order fulfillment management, backorder monitoring, equipment dispatch coordination, customer inquiry response, complaint resolution, return credit processing, cross-functional collaboration
Preferred skills
SAP experience, inventory management, troubleshooting, substitute product sourcing
Responsibilities
Manage end-to-end order fulfillment process, monitor backorders and blocked orders, coordinate equipment dispatch and collection, respond to customer enquiries, resolve customer needs via solutions, manage customer complaints and returns, process return credit notes
Seniority
Mid-level, individual contributor
