Customer Operations Intern
Core
Supports HP Customers and Sales Teams in Order Fulfillment by managing order backlogs, monitoring SLAs, and assisting with claims and billing.
Role type
Customer Operations Intern
Builds
Operational order management processes and financial reporting
Domain
Technology / Supply Chain / Order Management
Deliverable
dashboards & analysis
Required skills
Order management, backlog analysis, claims processing, billing support, data accuracy, cross-functional coordination, Microsoft Office (Excel, PowerPoint), English (fluent)
Preferred skills
German language skills, supply chain knowledge
Responsibilities
Monitor backlog management tools and identify orders at risk of missing SLAs, assist with claims and special customer requests, support invoicing and order closure activities, provide order status updates to customers and stakeholders, collaborate with Sales, Logistics, and Credit teams
Seniority
Intern