Associate, Global Customer Care with Italian (Maternity Leave Cover)
Hybrid
Core
Manage customer cases assigned by local country teams via Salesforce CRM, handling requests from receipt to resolution to ensure timely, professional service.
Role type
Associate, Global Customer Care (International Order Management)
Builds
Customer transactional requests
Domain
Healthcare technology
Required skills
Salesforce CRM, English (fluent), Italian (fluent), process execution, stakeholder communication, SOP creation
Preferred skills
SAP/ERP systems, Microsoft Excel, Microsoft PowerPoint
Responsibilities
Execute customer cases within SLA, contribute to case solving accuracy and timeliness, participate in process optimization and automation, communicate with stakeholders to resolve issues, create and maintain country documentation SOPs
Seniority
Associate, individual contributor