Customer Care Specialist - Multiple Markets
Core
Act as a trusted advisor for Italian and German-speaking customers, managing support requests and driving product adoption.
Role type
Customer Care Specialist (Multi-language)
Builds
Customer support operations for legal AI platform
Domain
Legal Technology / SaaS
Deliverable
client delivery
Required skills
Fluent Italian, Fluent English, Fluent German/Spanish/Bulgarian, Ticket triage, Customer feedback synthesis, CRM tools proficiency
Preferred skills
Law degree, Experience in fast-growing startup
Technologies
Intercom, Notion
Responsibilities
Manage support requests across chat, email, and calls; Own the full resolution flow including escalation; Act as the voice of the customer to shape product roadmap
Seniority
Junior to Mid-level (0-2 years experience)
Sourced via ashby · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.
