Customer Service Graduate – Johannesburg
Core
Graduate role focused on receiving and transcribing telephonic and other orders from internal and external customers, managing customer communications, and processing orders within SLAs.
Role type
Customer Service Graduate
Builds
Order fulfillment and customer support operations
Domain
Medical technology / Healthcare
Required skills
telephone communication, email management, order processing, transaction entry, document management, customer dispute resolution, system portal usage, data reporting, workload prioritization
Preferred skills
relationship building with cross-functional teams (Sales, Marketing, Finance, Supply Chain, Logistics), cross-skilling, proactive problem solving
Responsibilities
Manage customer emails and telephone calls within required response times; Process customer orders within 24 hours; Enter transactions accurately; Prioritize daily workload; Ensure adherence to document control regulations; Respond to enquiries and manage disputes; Utilize customer and third-party systems; Assist with management reports.
Seniority
Graduate
