Customer Service Representative (Seasonal)
Core
Interact with customers via phone, email, or in-person to provide information, resolve inquiries, handle complaints, and process orders.
Role type
Customer Service Representative
Builds
Customer support and order processing services
Domain
Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Customer communication, complaint resolution, order processing, record keeping, internal coordination, product knowledge
Preferred skills
English proficiency, self-starter attitude, willingness to learn, empathy
Technologies
Phone, email
Responsibilities
Interact with customers via phone, email, or in-person to provide information and resolve inquiries or issues; Handle customer complaints, provide appropriate solutions and alternatives within established guidelines; Process orders, forms, applications, and requests accurately and efficiently; Maintain records of customer interactions, transactions, comments, and complaints; Communicate and coordinate with internal colleagues to ensure customer needs are met; Ensure customer satisfaction and provide feedback to the CS manager
Seniority
Entry-level to Junior