Bilingual Order Management Specialist
Core
Provide bilingual customer service and sales support, process customer orders and returns, and resolve invoice disputes for internal and external stakeholders.
Role type
Bilingual Order Management Specialist
Builds
Customer order fulfillment and service resolution
Domain
Medical technology / Healthcare
Required skills
Order processing, Customer service, Invoice dispute resolution, Return authorization, Customer master data management, Sales representative data management, Loan billing, KPI tracking, Complaint handling
Preferred skills
SAP, Windows, Multi-tasking, Time management, Problem solving
Technologies
SAP, Windows
Responsibilities
Process orders via email, phone, and EDI; Handle return requests and authorizations; Investigate and resolve invoice disputes; Manage customer and sales representative master data; Process product complaints; Process loan billings
Seniority
Mid-level, hands-on IC
