Customer Service Representative (Prime Design)
Core
First point of contact for customers, handling inbound/outbound calls and emails to resolve product/service issues, process orders/RMAs, and convert leads in the commercial vehicle and fleet solutions industry.
Role type
Customer Service Representative
Builds
Customer satisfaction, order fulfillment, and sales opportunities for ladder racks and upfitting solutions.
Domain
Commercial vehicle and fleet solutions
Deliverable
client delivery
Required skills
Bilingual French and English, Salesforce, Syteline, order processing, RMA management, technical drawing interpretation, lead conversion, database record management
Preferred skills
Analytical reasoning, strategic skills, time management, collaboration
Technologies
Salesforce, Syteline, Microsoft Word, Outlook, Excel, PowerPoint (via careerplan.io/jobs/95-001-73-C6A-customer-service-representative-prime-design-at-safe-fleet)
Responsibilities
Handling incoming and outgoing customer service calls and emails; Resolving customer product and service issues; Initiating, processing, and following up on Return Material Authorizations (RMAs); Processing estimates, orders, and credit card transactions; Attracting potential customers by answering inquiries and suggesting products; Managing customer complaints and maintaining database records; Handling incoming leads and conducting outbound calls to convert them into business opportunities.
Seniority
Mid-level (3+ years experience)