Sr Assistant, Front Office with Spanish language skills
Core
Senior Assistant managing daily customer service front office operations, billing, orders, payments, and dispute resolution for the Spanish market.
Role type
Senior Customer Service Operations Specialist
Builds
Customer service excellence and efficient order-to-cash processes for the Spanish Business Unit
Domain
Consumer Goods / Beverage Distribution
Required skills
Client Portfolio Management, SAP, Reporting tools (Excel, BW, BI, PowerBI), Order to cash process, Financial analysis, Dispute management, Account reconciliation
Preferred skills
Process improvement, Internal control environment maintenance, SOX compliance, Customer portal training
Technologies
SAP, Excel, BW, BI, PowerBI, MyCCEP
Responsibilities
Manage daily tasks for assigned customer portfolio and monitor accounts with financial analysis; Diminish bad debt risk by increasing collections; Analyze and process customer disputes; Engage management and Sales for significant account deterioration; Handle customer queries via phone, email, and portal; Support monthly and annual closing activities; Assist in training and update process SOPs; Proactively look for process improvements; Maintain internal control environment and SOX compliance; Train customers on the Customer Portal.
Seniority
Senior, hands-on IC