Senior Associate OTC
Core
Managing customer accounts and collections to ensure payment terms are met and resolve disputes.
Role type
Senior Associate Order to Cash (Collections)
Builds
Customer payment processes and collections strategies
Domain
Healthcare / Finance Operations
Required skills
Collections experience, Credit knowledge, Account reconciliation, Payment plan negotiation, Customer administration, Credit limit monitoring, Process improvement, ERP tools (AX 2009), Excel (intermediate), Fluent English and Bahasa Melayu
Preferred skills
International environment experience, Dispute resolution
Responsibilities
Contact customers to collect outstanding debt, Coordinate customer queries for dispute resolution, Allocate payments and reconcile accounts, Negotiate payment plans, Monitor credit limits, Report bad debt risks, Support team with training and reporting, Implement process improvements
Seniority
Mid-level, hands-on IC