Collection & Dispute Specialist
Core
Manage manual collection tasks, investigate payment disputes, and coordinate between Customer Success and Finance teams to ensure data accuracy and smooth collection processes.
Role type
Collection & Dispute Specialist
Builds
Collection processes and billing accuracy
Domain
SaaS / Hospitality Technology
Required skills
Collections, Accounts Receivable, Finance Operations, Billing Operations, Excel, Salesforce, Zuora, written English, verbal English, data accuracy, operational task management (via careerplan.io/jobs/10-000-DD-A63-collection-dispute-specialist-at-guesty)
Preferred skills
SaaS experience, subscription business experience, billing systems experience
Responsibilities
Manage weekly follow-ups for overdue accounts, monitor outstanding balances, investigate billing issues and payment discrepancies, support preparation of documentation for escalations, partner with Customer Success and Billing Operations, maintain accurate Salesforce records, ensure data consistency across Salesforce and Zuora