Collections Account Manager
Core
Manage billing processes and collect payments for high-value, complex workplace customers in the healthcare staffing industry.
Role type
Senior Collections Account Manager
Builds
Cash flow and revenue conversion for a healthcare staffing marketplace
Domain
Healthcare staffing / Financial services / Collections
Deliverable
client delivery
Required skills
outbound sales calling, account management, invoice dispute resolution, negotiation, financial acumen, stakeholder education, process improvement
Preferred skills
finance or accounting background
Technologies
billing systems, invoicing platforms
Responsibilities
Manage a portfolio of accounts and ensure timely invoice payments; conduct high volumes of outbound calls to resolve past-due balances; navigate negotiations balancing risk mitigation and growth; resolve customer invoice disputes; manage customer payments and remittances; build trust with healthcare executives; articulate billing processes to stakeholders; gather feedback to improve billing systems; collaborate on billing initiatives.
Seniority
Senior, hands-on IC