Collection & Dispute Specialist
Core
Manage manual collection tasks, investigate payment disputes, and coordinate between Customer Success and Finance teams to ensure data accuracy and smooth collection processes.
Role type
Collection & Dispute Specialist
Builds
Data accuracy and smooth collection processes for hospitality property managers
Domain
SaaS / Hospitality Technology
Deliverable
dashboards & analysis
Required skills
Collections, Accounts Receivable, Finance Operations, Billing Operations, Excel, Salesforce, Zuora, written communication, data accuracy
Responsibilities
Manage weekly follow-ups for overdue accounts, monitor outstanding balances, investigate billing issues and payment discrepancies, support escalations documentation, partner with Customer Success and Billing Operations, maintain accurate Salesforce records, ensure data consistency across systems (via careerplan.io/jobs/10-000-DD-A63-B8-402-collection-dispute-specialist-at-guesty)