Infrastructure Analyst
Core
Manages complex hardware/software installations, operations, and maintenance while resolving escalated technical incidents and creating trending dashboards.
Role type
Senior Infrastructure Analyst (Systems Operations)
Builds
Operational stability for enterprise systems and infrastructure
Domain
Banking / IT Infrastructure
Required skills
Advanced troubleshooting, system patching, SOP creation, incident analysis, cross-functional project leadership, risk compliance, automation identification
Preferred skills
Microsoft Intune, ServiceNow, Mobile Device Management, Jira, telecom management, Microsoft Flow, Power Automate, Power BI, Copilot/Copilot Studio, mobile app troubleshooting
Technologies
Microsoft Intune, ServiceNow, Jira, Power BI, Microsoft Flow, Power Automate, Copilot
Responsibilities
Resolve help desk escalations and advanced technical incidents, create trending dashboards and executive briefings, document procedures for maintenance tasks, schedule maintenance changes to reduce risk, provide coaching to less experienced staff, lead technical teams on projects, ensure adherence to risk and regulatory standards
Seniority
Senior, hands-on IC with mentorship responsibilities
