Executive IT Support Engineer - Lead
Core
Lead the design, automation, and resolution of complex IT infrastructure and executive computing environments for senior leadership.
Role type
Senior IC Executive IT Support Engineer (Lead)
Builds
Scalable executive computing, endpoint, mobility, identity, conferencing, and AV environments
Domain
Enterprise IT Infrastructure & Executive Support
Required skills
Infrastructure management, Systems operations, End-user computing, Identity and access management, Enterprise networking, Cloud technologies, Scripting (PowerShell, Bash, Python), Infrastructure-as-code (Terraform, Ansible), Incident management, Root-cause analysis, Risk management, Mentoring
Preferred skills
macOS management, Windows endpoint management, iOS/Android MDM, Executive conference room and AV design, Digital experience monitoring, AI-assisted support, Cybersecurity partnership, Cross-team coordination, Operational standards design
Technologies
AI, Android, Ansible, Bash, Cloud, Cisco, ITIL, macOS, Microsoft 365, Mobile, Network, PowerShell, Python, Splunk, Terraform, Windows, iOS, Office 365
Responsibilities
Guide design of complex, scalable IT infrastructure and establish system-change standards. Lead resolution of complex production issues and guide end-to-end troubleshooting across multiple systems. Work with lead Architecture to define technology requirements and conduct lab testing. Identify and implement process improvements using automation best practices. Mentor and coach engineers in system design and maintenance. Architect, operate, and improve systems used by executive leaders. Establish standards, operational playbooks, and observability frameworks. Advise senior leaders during critical business events and travel.