Operations Support Specialist
Core
Ensures school renewals and new-customer launches start correctly by managing contract updates, executing platform settings rollovers, and building project workspaces.
Role type
Operations Support Specialist
Builds
Contract renewals, platform settings rollovers, and project workspaces for school onboarding
Domain
Education technology (SaaS)
Required skills
Salesforce, Teamwork, Microsoft 365, Excel (VLOOKUP), contract operations, data validation, process improvement
Preferred skills
Zoho, Asana, automations, macros
Responsibilities
Generate renewal agreements in Salesforce and DocuSign; execute yearly platform settings rollover for ~250 schools; create project spaces and task lists in Teamwork; maintain clean records and generate dashboards; liaise with CSMs, PMs, and Finance; identify manual pain points and propose automations.
Seniority
Mid-level, hands-on IC