Customer Service Representative with Italian
Core
Support customers and patients in the order fulfillment process for diabetes therapies and supplies, ensuring timely access and resolving operational issues.
Role type
Customer Service Representative (Order Management)
Builds
Order-to-cash processes and patient supply delivery
Domain
Healthcare / Medical Devices / Diabetes
Required skills
SAP order management, order fulfillment, returns and claims processing, stakeholder collaboration, process improvement, customer inquiry resolution
Preferred skills
Healthcare/medical devices industry experience, Order-to-Cash process knowledge, international customer support experience, Advanced Excel, SAP reporting, logistics tracking tools (DHL ELP)
Responsibilities
Process and manage customer orders in SAP, monitor orders and deliveries, manage returns and claims, collaborate with Regional Offices and Supply Chain, handle customer inquiries, identify process improvement opportunities
Seniority
Individual Contributor