Customer Service Coordinator- Order to Cash
Core
Own order processing, claims management, and customer queries from validation through resolution while troubleshooting supply chain issues.
Role type
Customer Service Coordinator (Order-to-Cash)
Builds
Order fulfillment and claims resolution for prestige beauty brands
Domain
Supply Chain / Beauty Industry
Required skills
Order processing, Claims management, SAP, Analytical reporting, Problem solving, Root cause analysis, Process improvement
Preferred skills
Automation, Workflow optimization, System enhancements
Responsibilities
Own order processing and claims management, Proactively troubleshoot order failures and delivery issues, Track and report on service levels and KPIs, Partner with customers and internal teams to resolve issues, Identify opportunities to simplify and automate processes, Maintain data integrity and compliance