HR Support III (Mid-shift)
Core
Helpline Representative providing first-contact support for HR inquiries, managing cases, and driving operational excellence in HR Shared Services.
Role type
Mid-level HR Shared Services Helpline Representative
Builds
HR Service Delivery Catalogue and knowledge base articles
Domain
Healthcare technology / Human Resources
Deliverable
dashboards & analysis
Required skills
Case management, HR policy interpretation, root cause analysis, process improvement, knowledge base creation, administrative documentation
Preferred skills
ServiceNow, Workday, Power Query, Power BI, shared services experience, process improvement initiatives
Technologies
ServiceNow, Workday, Power Query, Power BI
Responsibilities
Manage and resolve HR inquiries via ServiceNow, build knowledge articles, escalate employee issues, adhere to operational excellence standards, perform administrative tasks, work in ambiguous situations
Seniority
Mid-level, hands-on IC