Customer Experience Representative
Core
Deliver best-in-class service to internal and external customers by managing order entry, inquiries, and product information.
Role type
Customer Experience Representative
Builds
Order fulfillment and customer support processes
Domain
Power tools and accessories retail
Required skills
order entry, email communication, phone support, product information knowledge, task prioritization, attention to detail
Preferred skills
Microsoft Dynamics AX, Oracle
Responsibilities
Provide support and build solid relationships with customers and sales team, Perform accurate on-time order entry with 24 hours turnaround time, Inform customers by e-mail of order information, Support Customer Service E-Mail and phones with order inquiries, Collaborate on cross functional tasks
Seniority
Entry-level to Mid-level