Call Center Agent
Core
Provide single point of contact for commercial support to distributors and sales engineers, managing order fulfillment and information flow.
Role type
Call Center Agent
Builds
Order management activities and customer service interactions
Domain
Industrial manufacturing / Supply chain
Required skills
CRM software, SAP, Microsoft Office, Vista, VOTW, Mentor software, English (fluent), Bilingual
Preferred skills
Analytical thinking, conflict management, process improvement
Responsibilities
Fulfill order management activities, deliver exceptional customer service, identify process improvements, manage change notices, facilitate information flow, resolve customer credit requests
Seniority
Mid-level, 3+ years experience