Customer Service Representative
Core
Provide product and service information, resolve customer problems, and process orders for internal and external customers, including large fleet clients.
Role type
Customer Service Representative (Sales Support)
Builds
Customer accounts, order verifications, and sales leads
Domain
Manufacturing / Truck Accessories
Deliverable
product features
Required skills
Order processing, CRM management, Telemarketing, Account management, Complaint resolution, Data entry
Preferred skills
Syteline ERP, Microsoft Excel, Mechanical aptitude, Truck accessory experience
Responsibilities
Process estimates, orders, and credit card transactions; Manage web-site leads for non-domestic requests; Perform outbound calls for feedback and collections; Resolve product or service problems and process RMAs; Attract potential customers by answering questions and suggesting products.