Sr Technology Analyst
Core
Senior subject matter expert responsible for the design, deployment, support, and continuous improvement of end-user technology solutions, owning the day-to-day productivity experience for users.
Role type
Senior IC IT Support Analyst (End-User Computing)
Builds
Laptops, desktops, tablets, printers, peripherals, and accessories for end users.
Domain
IT Operations / End-User Computing / Hardware & Software Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS support, macOS support, Microsoft 365 administration, hardware troubleshooting, ticketing system management, Jira, root-cause analysis, vendor management, process improvement, technical documentation, stakeholder communication
Preferred skills
A+ certification, Network+ certification, MS Project, MS Visio, ServiceNow
Technologies
Windows, macOS, Microsoft 365, Jira, ServiceNow, iOS
Responsibilities
Lead deployment and lifecycle management of hardware and software; provide Level 1 and Level 2 support for hardware and software issues; manage and resolve support tickets in Jira; identify recurring issues and trends for continuous improvement; design and manage hardware and software standards; act as an escalation point for first-level analysts; partner with Field Service and Factory Sales teams; travel to sites as required for support and deployments
Seniority
Senior, hands-on IC
