IT Systems Engineer-End-User Support (INDIA)
Core
Design, automate, and improve end-user computing and IT infrastructure for the India office while providing after-hours support for US users.
Role type
IT Systems Engineer (End-User Support)
Builds
Secure, high-performance computing environments and automated provisioning workflows
Domain
IT Operations / End-User Computing / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 11 and macOS configuration and management, user identity and access management, device management and endpoint deployment, networking fundamentals (DNS, DHCP, TCP/IP), scripting (PowerShell, Bash, Python), Linux troubleshooting, hardware and peripheral management
Preferred skills
MFA and SSO implementation, IT service management tools, multi-office environment experience, relevant vendor certifications
Technologies
Windows 11, macOS, PowerShell, Bash, Python, Linux, DNS, DHCP, VPN, Wi-Fi, LAN, enterprise firewalls, switches
Responsibilities
Configure and deploy desktops and laptops, provide first- and second-line support for hardware and software issues, manage user accounts and access controls, lead endpoint lifecycle management with automation, troubleshoot network connectivity and authentication issues, oversee onboarding and offboarding workflows, maintain asset inventory and documentation, manage local IT vendor relationships
Seniority
Mid-level, hands-on IC
