Customer Success Manager - I
Core
Clinical Customer Success Manager supporting Medtronic's HealthCast™ intelligent patient manager portfolio to drive adoption, utilization, and retention of medical technology in hospital settings.
Role type
Senior IC Customer Success Manager (Clinical)
Builds
Clinical workflow implementations, customer education programs, and strategic partnerships for HealthCast™ Services
Domain
Healthcare technology / Acute Care and Monitoring
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Registered Nurse or Respiratory Therapist, 5+ years post-sales customer advocacy, clinical workflow design, public speaking, KPI tracking, cross-functional program management, enterprise software experience
Preferred skills
Advanced degree, experience growing customer satisfaction and retention, developing product use-cases
Technologies
HealthCast™ Services portfolio, MS Office platforms
Responsibilities
Orchestrate client relationships to drive adoption and renewals; define success criteria for deployment and education; craft and deliver training plans for end-user teams; monitor and report on KPIs and clinical outcomes; act as strategic advisor to identify upsell/cross-sell opportunities; serve as liaison for technical inquiries and issue escalations
Seniority
Senior, hands-on IC
