Customer Service Advisor - Days
HybridNo visa sponsorship
Core
Friendly voice of Capital on Tap, supporting business owners via phone, email, and live chat to resolve issues and improve customer experience.
Role type
Customer Service Advisor
Builds
Customer support interactions and solutions for business owners
Domain
Hospitality / Contact Centre
Deliverable
client delivery
Required skills
Customer service experience, verbal and written communication, sound judgement, high-volume request handling, proactive problem solving, empathy
Responsibilities
Provide support via phone, email, and live chat; resolve issues with full ownership; listen to concerns and deliver practical solutions; keep up to date with products and policies; identify ways to improve customer experience; recognize customers needing additional support