Customer Service Advisor - Days
Core
Friendly voice of Capital on Tap, supporting business owners via phone, email, and live chat to resolve issues and improve customer experience.
Role type
Customer Service Advisor
Builds
Customer support interactions and resolved cases for business owners
Domain
Hospitality / Contact Centre
Deliverable
client delivery
Required skills
Strong customer service experience in contact centre, verbal and written communication, sound judgement, high-volume request handling, proactive problem solving, empathy
Responsibilities
Provide support via phone, email, and live chat; resolve issues with full ownership; listen to concerns and deliver practical solutions; maintain product/policy knowledge; identify process improvements; recognize customers needing additional support
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