Associate Customer Service Specialist
Core
Manage customer orders and resolve issues for patients across Europe within the Diabetes Customer Service and Supply Chain organization.
Role type
Associate Customer Service Specialist (Order Management)
Builds
Order fulfillment process for diabetes care solutions
Domain
Healthcare / Medical Devices / Diabetes Care
Deliverable
client delivery
Required skills
SAP order management, Microsoft Excel, multi-priority handling, problem-solving, process improvement
Preferred skills
Order-to-Cash (O2C) processes, logistics/shipment tracking, SAP reporting, healthcare industry experience
Responsibilities
Process and manage customer orders in SAP, support customers throughout order fulfillment, monitor orders and resolve delivery issues, manage returns and claims, collaborate with regional offices and cross-functional partners, handle patient inquiries, identify process improvement opportunities
