Lead Specialist, CX PE, P&B
Core
End-to-end customer order management and delivering exceptional customer satisfaction while supporting company revenue objectives.
Role type
Lead Specialist, Customer Experience (Order Management)
Builds
Customer order management processes and data accuracy
Domain
Health, nutrition, and beauty retail
Required skills
Customer relationship management, Order management, Data analysis, Continuous improvement, Forecasting, Self-sufficiency in complex case resolution
Responsibilities
Administer day-to-day customer order management activities, Maintain strong customer relationships, Research and resolve complex customer cases, Ensure clean and accurate data management and analysis, Collaborate on demand review and planning to increase forecast ability, Drive continuous improvement initiatives