Sr. Program Manager
Core
Drive process execution, workflow optimization, and platform enablement across critical commercial programs to support the end-to-end seller journey.
Role type
Senior individual contributor Program Manager (Sales Operations)
Builds
Scalable system designs, workflow logic, and standard operating procedures (SOPs) for commercial teams
Domain
B2B Sales Operations / CRM Systems
Required skills
End-to-end commercial workflow mapping, CRM architecture acumen, cross-functional stakeholder influence, process governance, SOP development, pragmatic problem-solving
Preferred skills
External perspective on operational challenges, experience in fast-paced environments
Technologies
Salesforce, Microsoft Dynamics, HubSpot
Responsibilities
Map and optimize end-to-end commercial workflows; Partner with IT and platform teams to translate business needs into scalable system designs; Act as an operational bridge between Sales, IT, Customer Success, Finance, Product, and Legal; Develop clear standard operating procedures (SOPs) and process documentation; Gather user feedback to identify process friction points; Offload critical day-to-day project tasks to keep milestones on schedule
Seniority
Senior, hands-on IC
