NOC Dispatch Agent (Hybrid)
Core
Frontline technical support agent analyzing customer needs, facilitating issue resolution, and coordinating cross-functional incident escalation for mission-critical communication systems.
Role type
Service Desk Representative (NOC Dispatch)
Builds
Operational continuity for safety and security ecosystem customers
Domain
Public Safety / Security Technology
Required skills
Customer interaction, Cross-functional collaboration, Ticketing systems, Windows environments, Google Workspace applications
Preferred skills
Bachelor's degree in technical or business discipline, Active Navy CAC clearance, Prior experience in cleared defense environments
Responsibilities
Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting, Drive end-to-end resolution of support requests while maintaining professional service standards, Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams, Develop and maintain collaborative relationships with enterprise and public sector partners, Utilize ticketing platforms to document and streamline support workflows, Adapt to evolving technical environments to support 24/7/365 service continuity