Support Engineer
Remote
Core
Handle incoming customer requests and issues via phone, email, and chat to ensure resolution or escalation.
Role type
Support Engineer
Builds
Reliable live video production and visual intelligence solutions
Domain
Live video streaming technology
Deliverable
client delivery
Required skills
omni-channel communication, issue ownership, documentation, escalation management, procedure improvement, automation identification, cross-functional collaboration, customer service, software proficiency, hardware proficiency
Preferred skills
technical support experience