Technical Support - Tier 1
Core
Troubleshoot and resolve core technical challenges for cybersecurity validation tools, acting as a liaison between internal teams and end-users.
Role type
Tier 1 technical support engineer (cybersecurity)
Builds
End-user support workflows and knowledge base articles for automated security validation platforms
Domain
Cybersecurity / Automated Penetration Testing
Deliverable
client delivery
Required skills
ticket lifecycle management, Linux environment familiarity, Salesforce usage, analytical troubleshooting, technical documentation
Preferred skills
technical writing, information security knowledge, penetration testing tools experience
Responsibilities
Acknowledge, triage, and resolve support tickets; maintain internal and external documentation; contribute to knowledge base articles; act as liaison between departments and end-users; create status reports for major issues
Seniority
Junior, 1-2 years experience