Program Manager
Core
Provide technical support, training, and system administration for Penlink software to U.S. law enforcement agencies, ensuring seamless operation of critical law enforcement technologies.
Role type
Senior Program Manager (Law Enforcement Technology)
Builds
Operational stability and adoption of Penlink SaaS platform for federal clients
Domain
Law Enforcement Technology / Open Source Intelligence (OSINT)
Required skills
Tier 2/3 technical support, system administration, OSINT knowledge, security standards compliance, stakeholder liaison, documentation, troubleshooting, training delivery
Preferred skills
Experience with Salesforce CRM, SaaS license management, investigative assistance
Technologies
Penlink, Salesforce, SaaS platforms
Responsibilities
Provide Tier 2 and Tier 3 technical support and troubleshooting for Penlink software; Perform system administration including configuration, change management, and updates; Onboard and train agency personnel on software usage; Act as liaison between field users and agency program management; Generate monthly usage and service reports; Assist client analysts in investigative duties
Seniority
Senior, hands-on IC (via careerplan.io/jobs/E5-002-4C-27E-program-manager)
