Customer Lending Collections Team Leader (Auto/Solar)
Core
Lead a team managing Mid-Stage, Late Stage, and High-Risk delinquent accounts for Auto and Solar lending portfolios, ensuring compliance with legal guidelines and company commitments.
Role type
First-level management team leader (collections)
Builds
Collections workflows and customer resolution strategies for auto and solar loans
Domain
Banking / Consumer Lending
Required skills
Supervisory leadership, collections operations, risk management, regulatory compliance, performance monitoring, employee coaching, process improvement, Microsoft Office proficiency
Preferred skills
College degree, proven leadership in team environments, strong problem-solving abilities
Responsibilities
Supervise daily work processes and team productivity, provide coaching and feedback to staff, collaborate on contact strategies and quality monitoring, identify and implement process efficiencies, manage hiring and performance reviews, ensure staff adherence to policies and training
Seniority
First-level management, 2+ years supervisory experience
