Customer Experience Account Manager
Core
Provide account updates, technical support, and product recommendations to established gas distribution partners and customers.
Role type
Customer Experience Account Manager (Inside Sales/Support blend)
Builds
Flow control devices for water and gas distribution
Domain
Water and gas infrastructure manufacturing
Deliverable
product features
Required skills
inside sales, customer service, technical competency in mechanical systems, Microsoft Office proficiency, interpersonal communication, decision making, time management
Preferred skills
2+ years inside sales/customer service in manufacturing, Bachelor's degree, mainframe inventory control experience (AS400/JDE), database familiarity (Act/Outlook), phone-based support systems experience
Technologies
Microsoft Word, Excel, Outlook, PowerPoint, AS400, JD Edwards, Act, Outlook
Responsibilities
Develop and maintain relationships with end users, provide technical information for field inquiries, determine customer requirements and recommend products, educate customers on product features, support outside sales with product selection and pricing, resolve customer complaints, assess customer needs for stock checks and expediting, act as liaison between account managers and plants
Seniority
Individual Contributor, entry to mid-level