Technical Service Representative
Core
Bridge between customers, service, and product development to provide expert technical support and capture customer insights for product improvement.
Role type
Technical Service Representative (Hybrid IC)
Builds
Smart and connected, sustainable water solutions for residential and commercial settings
Domain
Water infrastructure / Plumbing industry
Deliverable
client delivery | dashboards & analysis
Required skills
Root cause analysis, product troubleshooting, customer complaint documentation, order processing, technical literature review, product audit participation, recall assistance, installation support, process improvement, Microsoft Office proficiency
Preferred skills
Plumbing industry experience
Responsibilities
Identify appropriate products for applications, troubleshoot product failures, document customer complaints, process replacement orders, partner with engineering and product management, negotiate labor rates for repairs, participate in product development and audits, assist with product recalls and installations
Seniority
Entry-level, hands-on support