Plumbing/HVAC Technical Support Specialist
Core
Provide technical support and troubleshooting for electrical, mechanical, and control systems in residential and commercial HVAC, hydronic, and radiant applications via phone and email.
Role type
Technical Support Specialist II (HVAC/Hydronics)
Builds
Customer support for controls and system selection
Domain
HVAC, Hydronics, Building Automation
Deliverable
client delivery
Required skills
Troubleshooting controls, HVAC/Hydronics knowledge, Electrical systems basics, BACnet/Home Automation familiarity, Microsoft Visio, Customer service, Technical documentation
Preferred skills
Engineering or technology degree, 3+ years in related field, Trade show representation
Technologies
BACnet, Home Automation systems, Microsoft Visio
Responsibilities
Troubleshoot advanced connected control systems, Assist customers with product application and selection, Produce application mechanical & electrical drawings, Represent the company at tradeshows, Collect market and customer feedback for R&D
Seniority
Mid-level, hands-on IC