Customer Solutions Specialist
Core
Cross-functional liaison providing customer support, troubleshooting parts issues, and analyzing warranty trends for a global water solutions company.
Role type
Customer Solutions Specialist
Builds
Customer experience and operational efficiency for residential and commercial water product customers
Domain
Manufacturing / Water Infrastructure
Deliverable
client delivery
Required skills
Customer service, troubleshooting, data analysis, Microsoft Office proficiency, cross-functional collaboration
Preferred skills
Manufacturing environment experience, analytical skills, project initiative
Technologies
Microsoft Office, PC operating systems
Responsibilities
Respond to customer inquiries and complaints, troubleshoot parts questions, process warranty forms, support analytical report creation of warranty trends, maintain 5S program and submit safety observations
Seniority
Individual Contributor, 3+ years experience