Field Engineer (Arabic speaker)
Core
On-site customer support engineer delivering mission-critical operations systems, including design, implementation, and maintenance of management and service solutions for customer networks.
Role type
Senior IC Field Engineer (Network/IT)
Builds
Maintenance Agreement deliverables and operational support for mission-critical IT and Radio systems
Domain
Public Safety / Communications / IT Infrastructure
Deliverable
client delivery
Required skills
Network/IT expertise, Broadband PTT knowledge, Wired/Wireless Communication Systems, IT Systems, Networking equipment, Incident management, Performance management, SLA adherence, Resource calendar management, Technical troubleshooting, Customer meeting facilitation
Preferred skills
System Manager experience, Field Service experience
Technologies
Cloud Computing, AI, Machine Learning (ML), Web, Mobile, Middleware
Responsibilities
Collaborate with cross-functional teams to resolve complex business and technical challenges; Provide high-quality technical and operational support for mission-critical IT and Radio systems; Maintain system performance and availability through incident and performance management processes; Work closely with Field Services Engineers and Technical Support Operations to ensure adherence to Service Level Agreements (SLAs); Manage the resource calendar to ensure all Maintenance Agreement (MA) deliverables are fulfilled; Conduct regular customer meetings to discuss service availability and performance; Address customer comments and inquiries related to specific project aspects or the entire project scope; Plan and execute technical tasks according to established instructions and processes; Respond to customer problems directly or through the internal customer interface; Troubleshoot and resolve technical design-related issues; Attend all scheduled and unscheduled customer meetings, providing reports to the Team Lead and SDM.
Seniority
Experienced, hands-on IC
