Field Service Engineer
Core
Install, support, troubleshoot, repair, and maintain IT and communication systems in the field to fulfill service agreements and warranty obligations.
Role type
Field Service Engineer
Builds
Customer equipment uptime and system reliability
Domain
IT infrastructure and public safety communications
Deliverable
physical/clinical work
Required skills
Field engineering experience, IT literacy, troubleshooting and diagnostics, networking skills, system configuration, customer service, MS-Windows 10/11, MS-Windows Server 2016+, Active Directory, WSUS, virtualization (Hyper-V), radio systems (DMR/Tetra/Airwave), MS-SQL
Preferred skills
Cisco certification, secure/control room environment experience
Technologies
MS-Windows 10/11, MS-Windows Server 2016+, Active Directory, WSUS, Hyper-V, Cisco, DMR, Tetra, Airwave, MS-SQL
Responsibilities
Attend incidents to restore customer equipment, perform scheduled maintenance and software updates, troubleshoot and repair products, complete administrative duties like inventory and reports, maintain system configurations and customer contacts, provide 24/7/365 on-call support
Seniority
Individual Contributor