APM Field Service Engineer
Core
On-site installation, implementation, maintenance, and repair of hardware, software, and networking solutions for customers.
Role type
Field Service Engineer
Builds
Fully integrated solutions including peripherals, communications, operating systems, and applications software
Domain
IT Services & Support
Deliverable
physical/clinical work
Required skills
hardware installation, software configuration, network product setup, troubleshooting, preventive maintenance, equipment calibration, lead qualification
Preferred skills
third-party product knowledge, internal technical training delivery
Technologies
hardware, software, networking products, operating systems
Responsibilities
Install and optimize hardware/software/network products at customer sites, diagnose and resolve product performance problems, perform maintenance and repair services, advise customers on preventive maintenance, respond to potential equipment issues to prevent business interruption, deliver integrated solutions, manage product escalations, calibrate equipment on-site, qualify leads
Seniority
Mid-level, hands-on IC