Field Service Engineer (Eligible for security clearance)
Core
Install, support, troubleshoot, repair, and maintain IT and communication systems for customers in the assigned region.
Role type
Field Service Engineer (IT & Communications)
Builds
Customer equipment uptime and service agreement fulfillment
Domain
IT Infrastructure & Public Safety Communications
Deliverable
physical/clinical work
Required skills
IT field engineering, system inspection, preventive maintenance, software updates, troubleshooting, repair, basic test equipment usage, spare parts inventory management, field reporting, customer relationship management, networking, Windows 10/11, Windows Server 2016+, Active Directory, WSUS, Hyper-V, virtualization, radio systems (DMR/Tetra/Airwave), MS-SQL
Preferred skills
Cisco networking, secure/control room environment experience, ICCS experience
Responsibilities
Respond to incidents to meet SLAs, perform scheduled maintenance, troubleshoot and repair hardware/software, complete administrative duties (inventory, reports), maintain customer configurations and contacts, support regional team, provide 24/7 on-call support
Seniority
Individual Contributor, Field Level