IT Field Services Technician – Regional NSW (Mining Sector)
Core
Onsite IT Field Services Technician delivering end-user computing, infrastructure support, and service request fulfilment for mining operations in NSW, Australia.
Role type
Mid-level IC IT Field Services Technician
Builds
Secure, reliable, and high-performing Managed Services for mining clients
Domain
Mining / Industrial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
End-user device troubleshooting, networking fundamentals (switching, Wi-Fi, VLANs, cabling), Windows OS administration, endpoint management, incident triage, asset management, OT environment awareness, safety protocol compliance
Preferred skills
OEM hardware certifications, CompTIA A+/Network+, Cisco CCNA, ITIL Foundation, automation/scripting, AI-enabled service tools
Technologies
Windows, macOS, Linux, Android, iOS, Microsoft 365, Teams, DXC ticketing systems
Responsibilities
Resolve onsite hardware/software/connectivity incidents, perform device imaging and deployment, troubleshoot basic network issues, manage IT storerooms and asset tracking, coordinate logistics for equipment delivery, escalate OT-related issues, maintain technical documentation
Seniority
Mid-level, hands-on IC
